Common Questions

Frequently Asked Questions (FAQ)

How quickly can I get my lamp shades?
We know you don't like waiting, especially if you're dealing with clients of your own. No lamp shade company offers turnaround times faster than

During the checkout process, you will be prompted to select the manufacturing lead time for your shades.

Expedited : We make your shades within 1 business day
Standard : We make your shades within 3 business days
Economy : We make your shade within 10 business days

In-Transit times vary, depending on your distance from our manufacturing facility.  All lamp shades are shipped with Standard Ground service, resulting in transit times anywhere from 1 to 4 business days.

- A holiday will likely delay your shipment at least one day, so plan accordingly.
- If you require 2nd Day or Next Day delivery, order your shade with Expedited service, and then call us to upgrade your shipping preference.

How do I determine the correct fitter to use?

Washer Flame Clip Bulb Clip Uno European Slotted Washer Chimney

A Washer fitter (also know as a Spider) is the most common fitter. Most large shades have washer fitters. If your lamp has a harp, then you will need a washer fitter. The harp consists of 2 metal posts (known as a HARP) connected to the base of the light socket. These posts run next to the bulb up through the washer fitter atop the bulb and is fastened by a finial which screws on to the top. Some washers are slotted, which means they have a cut-out slot which slips over the electrical cord of your lamp. This is common for lighting suspended from a ceiling electrical cable.  The inner-dimension of a washer fitter measures 1/2".

Another variation on the Washer fitter is the Reflector Bend fitter.  If your lamp shade rests upon a glass bowl with an 8" diameter, then you most likely require a Washer Fitter with a Reflector Bend.  A Reflector Bend is nothing more than spoke wires with a small teepee bend on each spoke.  This will prevent your shade from slipping off the glass bowl.  If you require the reflector bend, please be sure to note that information in the comments section when placing your order.  Your shade may not arrive with this option if it is not requested.  Also, if your glass bowl does not measure 8" in diameter, please let us us know what the diameter of your reflecor bowl is in the comment box. We will then make the shade to fit your bowl.

A Flame Clip fitter is most commonly used on standard flame-style bulbs found on chandelier fixtures. The shade clips directly on to the bulb. "Standard" drop for a Flame Clip fitter is ½".  For custom shades with a 3" top, we will use a Flame Clip rather than a Bulb Clip unless you specify otherwise.

A Bulb Clip fitter clips directly on a standard light bulb. This is common for desktop lamps and smaller-sized shades. If the shade is large or heavy, consider a different fitter, because the bulb must carry the entire weight of a bulb clip shade. "Standard" drop for a Bulb Clip fitter is ½".  For top rings measuring 4" or more, we will use a Bulb Clip rather than a Flame Clip unless you specify otherwise.

An Uno fitter sits atop the light socket, and then the bulb is screwed into the socket, holding the shade in place. This is a typical fitter on some desk lamps and floor lamps. Some floor lamps require "THREADED" uno fitters.  If your shade requires an uno fitter which screws on to the base of your floor lamp socket, make sure to specify that you need a THREADED uno.  The inner dimension of an uno fitter is 1 1/4"

A EUROPEAN fitter is similar to an Uno fitter, except the inner dimension of the ring measures 1 9/16".  The European fitter generally resembles a large, flat washer, with the thickness of a penny.  The European fitter slips on to the socket, and then a plastic or metal cap gets screwed on to hold the fitter in place.  The European-style fitting is becoming more and more popular.  Imported lamps, and lamps purchased from IKEA or Pottery Barn almost always require European fitters.  Sometimes, this fitting is also known as an E26, E27 or Nord fitting.  Check the inner diameter.  If it's 1 9/16", order this fitter.  Our EUROPEAN fittings are generally painted WHITE.

A Slotted Washer fitter is similar to a regular washer, except they have a cut-out slot which slips over the electrical cord of your lamp. This is common for pendant lighting suspended from a ceiling electrical cable.  The inner-dimension of a slotted washer fitter measures 1/2".

A Chimney fitter, also referred to as a hurricane fitter is not very common anymore, but is necessary if you have a lamp requiring a chimney. Generally, antique lamps--especially oil lamps (hurricane lamps) require the chimney fitter. The chimney fits directly over the glass opening at the top of these kinds of lamps.  The inner diameter of a standard chimney fitter is 2 3/8".

What is a bottom diffuser?
On some lamp shades--generally on pendant lamp shades--our customers request a bottom diffuser.  The purpose of the bottom diffuser is to "hide" the socket and light bulb of the fixture and also to diffuse the light when viewed from below.  A bottom diffuser is often the same or slightly smaller in size than the bottom dimension of your lamp shade.  Our diffusers are made of 1/8" milky-white acrylic.  They are typically 1"-2" in diameter SMALLER than the bottom ring, allowing a slight amount of light to escape on the edge.  If you require a specifc size for your diffuers other than 1" - 2" smaller than the bottom diameter, simply specify your request in the comment section of your order.

Dimensional tolerance
Each shade is hand crafted to your specification. In most cases, dimensions are specified in one-half inch increments. Thickness of fabrics, trims, tapes and glues will cause variations in the size of your shade. Our Quality Control process allows up to one-quarter inch variation in measurements. In other words, if you specify a shade with a 10 inch height, the range may be anywhere between 9.75 inches and 10.25 inches.

What is whipstitch?
Whipstitch is nothing more than a dark brown, real-leather lace that usually applied to skin-colored shades to give them a rustic, lodge decor look.  Lamp shades were originally made by stretching real animal hide over round rings, and were then bound with leather lace.  Generally, if you ask for a shade to have the whipstitch option, we will not apply fabric trim to the top or bottom of the shade.  Also, if you have special requirements on whipstitch, such as, "Only apply whipstitch to the bottom of the shade" please make a note in the comments section when placing your order.

How can I become a Wholesaler or Resellers for
We work directly with many Interior Decorators, Retail Stores, Lamp Manufacturers, Hotel Chains and Procurement Companies.  If you think you qualify, you may apply to become a reseller of our products.  Please fill out our Reseller Application to get started.

Custom Covering (COM)
What if you don't have the fabric or covering I am looking for?

We will cover any of our shades in just about any material you choose. We call this Custom Coverings by Fenchel. Some of our clients call this COM material shades (Customer's Own Material).  All you need to do is send us your covering material and desired trim. Your shades will be covered by one of our own experienced lampshade specialists. You'll get professional results at a price that keeps you smiling. These shades can be ordered in our Custom Lamp Shades.  When asked which Material Style you want on your shades, choose option COM : Customer-provided fabric and trimPlease Note: Some fabrics have properties that will not work with our manufacturing process. The risk of sending in 3rd party fabric is on the client. We will try our best to find a working method to get your fabric to work with the shade(s) you ordered. In the event we are not able to complete your order with fabric sent to us, or if we end up requiring more fabric than we received from you, the maximum refund amount is the amount of your total order. Fenchel Shades is not responsible for replacement cost of COM fabric or the shipping cost to get it to us. Customers are responsible for return freight costs in the event we do not complete your order.
Your fabric should be sent to:
Fenchel Shades
Attn order # (your order number)
155 West 3rd Street
New Richmond, WI 54017

To determine how much fabric we need from you, follow these guidelines:
Round shades: Multiply the bottom diameter (in inches) by 4.  That is the minimum length of fabric (in inches) needed.  If the bottom diameter of your shade is 10 inches, we need at least 40 linear inches of fabric.  There are 36 inches in a yard, so that would be about 1 1/4 yards of fabric.
Square or Rectangle shades: Add all the 4 lengths of each side on the bottom dimension and add an extra 6 inches.  If the bottom measurement of your shade is a rectangle measuring 8" x 14", we will require (8 + 14 + 8 + 14) = 44 inches + an extra 6 inches = 50 linear inches of fabric.

To determine how much trim we need from you, follow these guidelines:
Round shades: Please specify in the order comments whether you want trim at the top of your shade, bottom of your shade, or both the top and bottom of the shade.  Multiply the top diameter by 4 to determine how much trim we need for the top.  Do the same for the bottom.
Square or Rectangle shades: Add all the 4 lengths of each side together and add an extra 6 inches.  Do this for both the top and bottom of the shade if you want your trim applied to both top and bottom.

Alternatively, you may have heard of the Hollywood Lights brand of self-adhesive products. We own the brand and the patent. These products are especially popular in the interior decorating industry. The shades are coated with an adhesive, so that you can cover them with the fabric of your choice. You can cover the shades with the same fabric as your drapes or table runners to achieve a perfectly coordinated interior.

To get your shade in self-adhesive format, simply select the fabric/covering Self-Adhesive : Hollywood Lights option.