Shipping & Returns
When will my shade arrive?
We know you don't like waiting, and we assume that you want to know EXACTLY when your lamp shades will arrive, especially if you're dealing with clients of your own. You've found the right place, because nowhere else but fenchelshades.com can you get the exact style of shade you wanted at a price that puts a smile on your face.
Use these charts to determine when your shades will arrive based on your choice of standard or priority service handling. (48 Contiguous States Only)
| Standard : Really Fast! | |||||||||||||
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| If you order on: | Your shades will arrive on or before: | ||||||||||||
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in 10 days
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in 10 days
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in 10 days
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in 12 days
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in 11 days
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| Friday |
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in 11 days
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in 10 days
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Priority Handling: Really, Really Fast! |
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| If you order on: | Your shades will arrive on or before: | ||||||||||||
| Sunday |
Mon
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Sat
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in 5 days
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| Monday |
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in 7 days
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in 7 days
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in 7 days
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in 8 days
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in 7 days
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in 6 days
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Note:
- A holiday could delay your shipment at least one day, so plan accordingly.
- If we do not have an item in stock, we will contact you if it will delay the expected delivery date.
- In some cases, you may need your shades ever faster than is listed here. Please call us immediately. We can generally meet your requirements.
Shipping costs?
The larger your shade, the more it costs to ship. We do not ship lamp shades via the US Postal Service. Your shades will ship with either Federal Express, UPS or SpeeDee, and we will email the tracking number as soon as the shade ships.
What about International Shipments or orders outside the 48 Contiguous States?
We do not ship outside of the 48 Contiguous States. If you live in Alaska or Hawaii, please have the shades sent to a freight forwarder within the 48 Contiguous States. Be sure to insure your shade with the Freight forwarding company for the full price of the shade plus shipping. Refunds from our company are not possible if a freight forwarding company delivers the shade to you.
Returns
When you order custom shades, we produce them specifically for you. We do not pull the items off the shelf. If you receive your shades and are not happy with them, please call us at (715) 246-2233 for further instructions on getting a new/replacement shade. Do not send your shades back to us. Custom shades are not refundable.*
If you are not sure that a fabric or covering is going to work for you, then please order a swatch sample before you place your order. Different computer screens will show our fabrics differently, so if color match is critical, we highly recommend ordering a swatch sample first.
DAMAGED SHADES : If your shades happen to get damaged during shipping, you must submit a damaged shade claim within 5 days. We will file a claim with the shipping company. They will want to see the damaged box, so do not throw it away. Once the claim is accepted, we can re-ship to you. If any returned shade arrives damaged to us, we will not refund the price of your shades. Instead, you should file a claim with the shipping company. We will only offer gift certificates on returned shades that are returned to us in the condition they were sent out.*
*Under most circumstances, shipping and priority charges and are not refundable.